Shipping policy

Last updated: May 2026

At Rays of Earth, we aim to deliver your order as smoothly and thoughtfully as possible. Below you’ll find everything you need to know about our shipping process.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow its journey.

United Kingdom

Free UK Tracked Shipping

Royal Mail Tracked 48
Estimated delivery: 3–5 business days

UK Express Shipping - £5.95

Royal Mail Tracked 24
Estimated delivery: 1–3 business days

European Union

Tracked EU Shipping – €7.95

Royal Mail International Tracked
Estimated delivery: 4–8 business days
Free shipping for orders over €175.00
Please note: For orders that qualified for complimentary shipping, if returned items bring the remaining order value below the free shipping threshold, the original shipping cost will be deducted from the refund

Orders are shipped from the UK.

For orders under €150, VAT is collected at checkout through the EU IOSS system, so your parcel should arrive without additional import VAT charges.

Orders over €150 may be subject to duties and taxes upon delivery. If your order exceeds this amount, you may prefer to place separate orders to keep each shipment under the €150 threshold. Feel free to contact us if you have any questions about this.

USA

Tracked US Shipping – $19.95

Royal Mail International Tracked
Estimated delivery: 7–10 business days
Free shipping for orders over $200.00
Please note: For orders that qualified for complimentary shipping, if returned items bring the remaining order value below the free shipping threshold, the original shipping cost will be deducted from the refund

Orders are shipped from the UK.

All duties and import taxes are prepaid for US orders, meaning no unexpected fees upon delivery.

International

Tracked International Shipping – £9.95 (automatically converts to local currency)

Royal Mail International Tracked
Estimated delivery: 7–10 business days

International orders may be subject to customs duties, taxes, or handling fees. These charges vary by country and are the responsibility of the customer.

Customs & Duties

All international orders are shipped Delivered Duties Unpaid (DDU).
Any import taxes or duties are determined by local customs authorities and are payable upon delivery.

Delivery Notes

Delivery times are estimates and not guaranteed.
Rays of Earth is not responsible for delays caused by couriers, customs processing, or circumstances beyond our control.

Please ensure all shipping details are entered correctly at checkout. Orders returned due to incorrect or incomplete addresses may incur additional shipping charges.

Contact

For any shipping-related questions, contact us at
hello@raysofearth.com